The work process design defines the capacity of an organization to work as a system being reliable for the market and its members.
The objective of every work process is to produce a utility that might be an added value or risk avoidance.
The functionality of processes implies managing the necessary technology to be competitive and to produce the results in an optimal way.
The reliability of processes is given by the redundancies of such processes, when it is an administrative system, or by the quality assurance, when it is an adaptive system.
Revising the design of work processes every two years in order to adapt them to the new technologies is a must in any competitive organization. It allows growing and building or sustaining a “Best place to Work” for the members of the organization.